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FAQs & Troubleshooting Guide

FAQs

Below are frequently asked questions about the Dry-Me Bedwetting Alarm. If you still have any questions, please contact our customer service team at 1-800-998-7750 Monday-Friday from 8am-6pm EST or fill out the contact form at the bottom of this page.

From Lexi

My child does not wake up when his alarm goes off. Does this mean the alarm won’t work for him?

Many children who wet the bed are such deep sleepers that they cannot respond to an alarm on their own at first. This does not mean that they will be unsuccessful with the alarm. It is important that if your child does not hear the alarm on his own, that you help him wake up when the alarm goes off. Your child will gradually learn to awaken on his own.

From Peter

Can I choose which one of the 8 sounds I want it to play?

No, this alarm does not allow you to select which sound you would like to hear. It cycles through the eight tones programmed into the unit so that each time the alarm sounds, it will switch over to the next sound to prevent “auditory accommodation”.

From Rob

How do I change the setting so that the alarm just vibrates or just sounds?

To change the sound/vibration setting, open the battery compartment. On the inside of the compartment, next to the inner battery, there is a switch with the numbers 1, 2, and 3 below it. Move the switch up to position 1 for Sound ONLY, to the middle for position 2 for Sound and Vibration together, and down to position 3 for Vibration ONLY. **Note: we do not recommend using vibration only, as most children will not awaken to vibration alone.

From Sophie

Can the red alarm unit get wet?

No. The alarm box contains the unit’s batteries and electronics. Flooding of the alarm box will result in malfunctioning. To prevent the alarm box from getting wet, make sure your child wears it on the shoulder area of his pajamas.

From Cindy

How do I clean the sensor?

Your sensor should be cleaned every few days. It is important to clean the sensor regularly because urine residue may cause the alarm to sound erratically. Remove the sensor from the alarm box and scrub the sensor with a toothbrush and soapy water. After cleaning, rinse with water and shake or air dry. This should be done during the day when the alarm is not in use.

From Dennis

How do I replace the batteries in my Dry-Me Alarm?

First, slide off the battery cover. Remove the old batteries from the compartment, using the red ribbon to assist you in pulling the batteries out. Make sure contacts are clean and free from deposits or rust and that batteries are making good contact (not loose). Following the directions for polarity on the battery cover and/or inside the compartment, place the new batteries in the unit. Click the battery cover back into place.

From Jackie

I tested my alarm as described above and it worked, but it did not sound when my child wet his bed. What should I do?

Make sure that you are attaching the sensor correctly. The sensor should be clipped onto the front, outside of close fitting underwear. If the sensor is not placed correctly, it may delay the sensor’s detection of moisture. A dirty sensor may also delay wetness detection. Clean the sensor with a small brush and soapy water.

From Heather

How do I test my Dry-Me alarm to confirm that it is working?

Snap the top of the sensor cord into the hole at the bottom of the alarm box. Wet a piece of fabric. Lower the lever on the end of the sensor cord so that the plastic jaws come in contact with the wet fabric. The alarm will sound. To turn it off, remove the sensor from the wet cloth and push the flashing reset button.

From Elaine

I just received my alarm and it doesn’t sound. What is wrong?

This alarm is shipped with an isolator tag in the battery compartment. Remove the battery compartment door and discard the white plastic tag. Replace the door and your alarm should sound.

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Troubleshooting for Dry-Me Bedwetting Alarm

Troubleshooting Tip #1

My alarm is making a very weak alarm sound. What does this mean?

This generally indicates that your batteries are weak and need to be replaced. Replacing the batteries should strengthen the alarm sound.

Troubleshooting Tip #2

After my child wets, I cannot get the alarm to turn off. Does this mean my alarm is defective?

No, this may occur during the first few weeks of training, before your child has learned how to stop the flow of urine when the alarm sounds. When the sensor gets saturated, it can be difficult to turn off because it continues to sense the moisture stuck in the back of the sensor even after you remove it from the underwear. To turn the alarm off if this happens, simply disconnected the sensor from the alarm box, then press the reset button. After it is disconnected, you can dry the sensor thoroughly before reconnecting it. This problem may also occur if you improperly attached the sensor to the inside of the underwear – instead of the outside where it should be attached.

Troubleshooting Tip #3

My alarm is acting erratically, going off when it is dry or not sounding when wet. What does this mean?

The most common cause of erratic behavior is a dirty sensor or bad batteries. Replace the batteries, then clean your sensor thoroughly with warm, soapy water and an old toothbrush. Make sure the sensor is clipped to the outside of CLOSE FITTING underwear, and check to make sure the alarm box has not sustained any water damage.

Troubleshooting Tip #4

What is the Dry-Me Warranty?

There is a one year warranty on the alarm, and 90 days on the sensor. Please email or phone us for warranty issues.

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Ask Your Own Questions

Contact Us

If you have any questions that were not answered in our list of Frequently Asked Questions, please call us at 1-800-998-7750 (M-F 8AM-6PM EST) or complete the form below. For international customers, please call +1 301-776-0713. We will respond to your email within 24 business hours.

Returning an Item?

Please review our Return Policy for specific information to assist you. If your item is returnable, you may submit the following request or call us at 1-800-998-7750 for a return merchandise (RMA) number before returning your item to us. Include your order number and the reason for the return in the form below.

Contact Information

Telephone: 1-800-998-7750

Fax: (301) 776-0716

Mail Orders & General Correspondence

Just Health Shops
11840 West Market Place, Suite H
Fulton, MD 20759

Where we're located

Our offices, call center and main warehouse are located in Howard County, Maryland - between the cities of Washington, DC and Baltimore. We're experienced with shipping to customers throughout the United States and most countries around the world.

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