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Return Policy

Dry-Me.com accepts returns of unused merchandise returned in their original, resellable condition within 30 days of purchase - excluding books. In the event that an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Shipping and handling costs are not refundable. Because of health and safety concerns, we cannot accept returns of used bedwetting alarms.

Problem with an Item

We have a troubleshooting guide that can assist you in getting your alarm working properly. Please view the troubleshooting guides which may fix the problem and save you the inconvience of returning the item for repair.

How to Return an Item

Submit the following request or call us at 800-998-7750 for a return merchandise (RMA) number before returning your item to us. Please carefully pack all items to be returned in their original packaging. We are not responsible for shipping costs or damage on returned items. Please be advised that packages sent by normal US Mail cannot be tracked to ensure delivery. Since we cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery method that can be tracked and or insured. You must request a return authorization number within 30 days of purchase and return the item to us for our receipt within 14 calendar days after issuance of your RMA.

Email Return Request

Contact Us

If you have any questions that were not answered in our list of Frequently Asked Questions, please call us at 1-800-998-7750 (M-F 8AM-6PM EST) or complete the form below. For international customers, please call +1 301-776-0713. We will respond to your email within 24 business hours.

Returning an Item?

Please review our Return Policy for specific information to assist you. If your item is returnable, you may submit the following request or call us at 1-800-998-7750 for a return merchandise (RMA) number before returning your item to us. Include your order number and the reason for the return in the form below.

Contact Information

Telephone: 1-800-998-7750

Fax: (301) 776-0716

Mail Orders & General Correspondence

Just Health Shops
11840 West Market Place, Suite H
Fulton, MD 20759

Where we're located

Our offices, call center and main warehouse are located in Howard County, Maryland - between the cities of Washington, DC and Baltimore. We're experienced with shipping to customers throughout the United States and most countries around the world.


We're here to help. If you have special needs or need something rushed, CALL us at 800-998-7750.