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Scooter Frequently Asked Questions:

How do I purchase a scooter?

You can choose and securely pay for your scooter directly on our website. Once your order is processed, you will receive an order #.

View Customer Service FAQs

What is the difference between a 3-wheel and 4-wheel scooter?

Three wheel scooters have just one wheel in the front, which provides a better turning radius and are easier to use indoors. Four wheel scooters provide more stability and are easier to use outdoors.

What is the difference between a Travel and Standard scooter?

Travel scooters are lighter and easier to transport. Standard scooters are heavier and more stable. Standard scooters have a longer battery life than travel scooters. Travel scooters are less expensive and have a lower weight capacity.

View Travel Scooters
View Standard Scooters

What is a Heavy Duty scooter?

Heavy Duty scooters are built with a higher weight capacity than other scooters. Most Heavy Duty scooters can support up to 500 lbs.

View Heavy Duty Scooters

How long does it take to get my scooter?

View Customer Service FAQs

How often do I need to replace the battery?

Scooter batteries will generally last between one and two years. This depends on the terrain, daily usage amount, charging routine, and the user’s weight.

How long is the battery life?

The battery life depends on the type of scooter. Standard and Heavy Duty scooters will typically last between 20 and 30 miles per charge. The battery life will also depend on the weight of the user and the terrain.

How do I know if my battery is running low on charge?

If the battery gets too low, the lights on the battery indicator may begin flashing. The battery indicator is located at the top of the controller panel on the arm of the unit.

How long do I have to charge the battery on my scooter?

If your unit is new, the first few charges require 10-14 hours. After that, your unit will require 8-10 hours (overnight) of charging for average daily use. If your unit goes a whole week without use, we recommend that you charge it 8-10 hours.

How do I get service for my scooter after I've placed my order?

View Customer Service FAQs